Contact Us

Effective date: October 12, 2026 · Cherrycom Worldwide SL & Yiwu Yicheng Trading Co., Ltd.

Reach the shoppingyiwu.com team using any channel below; we usually reply within one business day.

Direct channels

Choose whichever channel is most convenient:

• Email: [email protected] (best for order numbers, photos, and detailed requests)
• WhatsApp: +44 7599 352109 (fastest for order status and general questions)
• Phone: +86 152 6736 8613
• Telegram / WeChat: available on request via WhatsApp

What to include

To help us solve your request in the first reply, include:

• Your order number (for order questions)
• The product name or link
• Photos for damaged, defective, or wrong items
• Your full shipping address for address changes

Response times

Support hours are generally Monday to Saturday, China time (UTC+8). Emails are typically answered within 24 hours; WhatsApp messages often faster during business hours.

Company details

Cherrycom Worldwide SL · VAT B01965813.

3 Resurrection Street, Getafe, Madrid 28091, Spain (this is not a return address).

Yiwu Yicheng Trading Co., Ltd..

Room 8407, Aijia Apartment, No. 400 Shenzhou Road, Houzhai Subdistrict, Yiwu City, Jinhua, Zhejiang, China.

Website: https://shoppingyiwu.com