Refund Policy

Effective date: October 12, 2026 · Cherrycom Worldwide SL & Yiwu Yicheng Trading Co., Ltd.

This Refund Policy explains how refunds are handled at shoppingyiwu.com.

When a refund is available

A refund may be issued for:

• Approved returns received and inspected under our Return Policy
• Items that arrive defective, damaged, or incorrect
• Orders canceled under our Cancellation Policy
• Parcels lost in transit where tracking confirms non-delivery

Refund method and timing

Refunds are issued to the original payment method used for the order. After approval, we submit the refund within a few business days; your bank, card issuer, or PayPal may need additional business days to display the funds.

Shipping fees

Original shipping fees are refunded when the return results from our error (defective, wrong, or damaged item). For change-of-mind returns, original shipping fees may be retained as permitted by law.

Partial refunds

A partial refund may be offered when an item shows minor signs of use, is missing non-essential accessories, or when you and our support team agree on a discount instead of a full return.

Promotion and coupon items

If an item bought with a coupon or promotion is refunded, the refund is based on the amount actually paid for that item.

Questions

Send refund questions to [email protected] or WhatsApp +44 7599 352109 with your order number for the fastest review.